Too Many Pattern Attempts

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If you use the lock screen pattern, and someone tried too many incorrect patterns, the Captivate will prompt you for your Google account username and password before letting you back into the phone. Unfortunately some users have reported this not working, even when they know they're entering in the proper credentials. This appears to at least sometimes result from not having a Gmail account set up on the Captivate for the associated Google account.

One thing you can try first is this:

If that doesn't work, you can try these steps to brute force in a factory reset (you will lose all your data and settings if you have not performed a backup earlier.

For other possible options, see the discussion here.

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